Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
ParcelForce24 dispatch usually takes 1-2 days to receive after sending. On larger items we will be in touch to ensure you are aware of delivery schedules.
Please get in touch with us if you would like to create a customer account.
If you want to change your shipping address after you’ve created your order please get in touch with us via phone.
You should receive an email from ParcelForce explaining how to track your order.
We do not store any card information on file. If you choose to save your account details it will be securely saved via our card process, Stripe.
We charge a standard 20% VAT.
We are able to ship to most countries but please bear in mind we will have to provide you with a quote from our courier first.
Most orders are able to be shipped in one package but we cannot guarantee it.
If you need to swap an item
Returns and Exchanges
Please call or email us immediately and we will resolve the issue.
Please call or email us immediately and we will resolve the issue.
If you have an issue please get in touch with us, we’ll be happy to help.
Please call us immediately and we will resolve this.
